Refund and Cancellation Policy
Last updated: September 11, 2026
In short: you can cancel anytime. You keep access until the end of the period you paid for. We do not refund partial periods. If we charged you by mistake, we refund it in full.
1. Delivery
AudioNotes and MeetCoach are online software services. Nothing is shipped. Your plan's features are available in your account immediately after your payment succeeds.
2. How to cancel
- From your account settings in the product, or
- By emailing contact@novara.solutions from the address on your account.
Cancellation stops all future renewals and takes effect at the end of your current billing period. We confirm every cancellation by email.
3. Refunds
Subscription payments are non-refundable. We do not offer refunds or credits for partial billing periods, unused features, or for downgrading your plan.
We will always refund in full:
- Duplicate charges for the same billing period.
- Any charge made after you cancelled.
- Charges caused by a billing error on our side.
- Where the law of your place of residence requires a refund.
Approved refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.
4. Free plans and trials
Free plans are never charged. If a plan includes a free trial, you will not be charged until the trial ends. Cancel before it ends and you will not be charged at all.
5. Billing questions and disputes
If a charge looks wrong, email us first at contact@novara.solutions. Include the email on your account and the date and amount of the charge. We aim to reply within one business day and will fix any error we find. Contacting us is usually faster than disputing the charge with your bank.
6. Currency and payment security
All prices and charges are in US dollars (USD). Payments are handled by our third-party payment processor over an encrypted connection. We never see or store your full card number.
Contact
Novara Intelligence LLC, a Wyoming limited liability company
30 North Gould Street, Suite N
Sheridan, WY 82801
United States
contact@novara.solutions